Ticketing system, incident management reporting, and AI chatbot assistant all rolled up into 1 with our Employee Interaction Center
Employee Interaction Center
One seamless platform to complete all your HR needs
One platform for employee support, HR insight, and real-time answers—freeing HR to focus on what matters.
1. Ticketing System
Tickets created by employee portal form submission or by email forwarding. Completely customizable email templates for all ticket notifications. Also includes unlimited custom groups and customizable tagging for ticket categorization.
Ticket management allows agents to create view and mange tickets. Includes custom quick response templates for common inquiries. Ability to merge and duplicate tickets and a full audit log of ticket activity for compliance tracking.
Fully customizable workflows for ticket handling. Automation based on ticket status, custom fields, SLA policies, etc. Also includes automation triggers based on inputs like priority, group and category, and escalation management for urgent or overdue cases.
Customizable knowledge base for both users and agents. Also includes a document center for users to access uploaded files. User data base has full ticket history access.
2. Incident Management System
Manage general incidents and workers' compensation cases with full case communication logging and visibility. Assign tasks and subtasks to agents within a case.
Internal generation of incident reports with the ability to upload photos and attachments related to incident reports. Each incident has severity and priority classification of incidents.
Automatic generation of OSHA-required forms, year-end OSHA reporting across all recorded incidents and internal audit and incident review tracking.
3. AI Chatbot Assistant
Chatbot includes AI-driven responses using connected internal documentation. This pulls from the knowledge base and document center. AI is trainable based on organization-specific data and updates as knowledge base evolves.
24/7 support for frequently asked questions. Answers FAQs, policy-related questions, and provides guidance. Then also supports ticket creation if question cannot be answered and escalation to live agents when necessary.
Frequently Asked Questions
Who can benefit from using our Employee Interaction Center?
HR teams, managers, and employees alike benefit from the Employee Interaction Center. It streamlines requests, improves response times, and ensures everyone gets clear, consistent support in one centralized system.
Is my data safe with Employee Interaction Center?
Yes, data security is a top priority. We use the latest encryption standards and follow stringent data protection regulations to ensure that all your data remains secure and private.
What kind of support can I expect if I encounter an issue?
We offer 24/7 customer support through multiple channels, including live chat, email, and phone. Additionally, our online support portal is available with guides, tutorials, and troubleshooting articles.
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Philadelphia, PA | Glen Mills, PA | Washington, DC
Call 610.624.1770
Email:[email protected]
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